MRO-Tracker FAQ

 

How can my company benefit from MRO-Tracker integration?

MRO-Tracker is designed to support both buyers and suppliers. MRO-Tracker connects all trading partners backend or ERP system via a standard interface. End users continue to work in their ERP system and the MRO-Tracker is the monitoring and communication interface. Always available and up-to-date data in a standard format. Considerable improvements in communication, substantial time and cost savings in customer support. Better work in progress details resulting in improved planning, controlling and productivity.

Do b2b-aero e-business resources require the purchase of software or a license?

No. b2b-aero provides hosted, Internet-based products, so theres minimal technology investment or training needed. For most products and services, all you need is an Internet connection, a web browser and e-mail.

What are the minimum hardware requirements needed to participate in the b2b-aero MRO-Tracker system?

You will need an Internet Service Provider and a Web Browser — Microsoft Internet Explorer version 5.5 or higher, or FireFox 2.0 or higher.

What kind of training is available?

b2b-aero.com supplies free online training for the MRO-Tracker product. Our customer support provides additional offsite training on request.

Does b2b-aero.com protect confidential information?

Yes. Transactions made through the b2b-aero exchange are protected by policies and procedures designed to ensure the confidentiality and security of all proprietary and transactional information. Military-grade security protects every transaction

Does it cost anything to register as an b2b-aero user?

No. b2b-aero user registration is free. However there are fees associated with individual services b2b is offering and for detailed information on applicable charges, please contact us.

Does MRO-Tracker require a major technology investment?

Not at all. MRO-Tracker gives you the power and flexibility of a robust e-business application without major upfront or on-going expenses. You can be up and running in as little as 10 days.

How long will the installation and testing take?

It depends on whether or not you require additional integration services. If your systems can provide the required data elements in the requested formats and if you are capable to set up a transfer routine to our servers, testing and connectivity can begin immediately after your decision to use the MRO-Tracker. If you have a legacy system that cannot provide the required information, integration mapping services will be offered by us prior to testing the file layout.

How much time will it take to integrate my backend system with b2b-aero.com?

It depends on you. b2b-aero will provide very brief specifications containing all relevant information regarding the file layout/ data elements and file transfer details. The Project efforts are very limited and b2b-aero will provide offsite support during the testing phase.

My backend system is highly customized. Can I still integrate into b2b-aero.com?

Yes, any system can be connected.

You are not integrating into the b2b-aero system. You are just sending a data file to our “front door”, we’ll process the data in our data base and deliver the information to your business partners and the other way around.

Why should I integrate?

If you transmit all repair order (status) information for all your business partners on a single data stream to b2b-aero.com you are done with your “customer/ supplier reporting”.

It is a one-time-effort and the data/ information has been generated in your ERP system and automatically transferred – via b2b-aero- to all your business partners.

The same information in the same standard “look & feel” is now available for all customers and suppliers doing business with each other. No more discussions between business partners presenting different data/ figures and evaluations based on each others “own” information.

MRO-Tracker provides the most efficient and cost-effective method for sharing and monitoring on-going repair order information and communication.